Effective November 6, 2026

Privacy Policy

NeverBlank is a voice-first conversation practice app. This policy explains what information we handle through the NeverBlank iOS app and website, why we handle it, and the choices available to you.

Information we handle

• Account information: your account identifier and, when supplied by your sign-in provider, email address.
• Practice content: your voice audio, speech transcripts, typed responses, scenario choices, and custom practice prompts.
• Progress: scores, coaching feedback, completed activities, streaks, and other learning history.
• Purchases: product, entitlement, transaction, and subscription status information. Apple processes your payment details; NeverBlank does not receive your card number.
• Technical information: app version, language, connection and audio-session health, performance measurements, crash or error details, and push-notification tokens.
• Optional analytics: if you enable analytics, feature interactions and general usage measurements. NeverBlank does not use analytics data for cross-app tracking.
• Website information: information you choose to submit, checkout and restore details, and campaign or device information used by the web funnel.
• Website analytics: our website pages use Google Analytics 4 to measure visits and sign-up and purchase steps with a pseudonymous identifier. Ads personalisation and Google signals are off, IP addresses are not stored by Google Analytics, and we never send your name or email to it. A first-party cookie remembers which campaign or site referred you (for up to 90 days) so purchases can be attributed to it. When we run ad campaigns, our sign-up and checkout pages may load advertising pixels from TikTok, Meta, OpenAI, Microsoft and Google Ads, and those platforms may receive page and conversion events (such as a sign-up, checkout or trial start). TikTok, Meta and OpenAI may also receive a hashed (SHA-256) copy of your email, so we can measure whether an ad led to a sign-up or purchase; Microsoft and Google Ads do not receive your email. These pixels do not load when your browser sends a Global Privacy Control signal.

How we use information

We use information to authenticate you, run live voice rounds, generate transcripts and coaching, preserve progress, manage subscriptions, prevent abuse, recover interrupted sessions, provide support, and improve reliability. We do not sell personal information. We do not use your practice content for third-party advertising.

AI processing and service providers

Practice audio, transcripts, and scenario context may be processed by contracted infrastructure and AI providers to deliver the feature you requested. Depending on the scenario, these providers may include Google Cloud (including Vertex AI and Gemini, Cloud Run, Cloud SQL, and Firebase Authentication), OpenAI, and Upstash. Other providers support purchases, attribution, analytics, and messaging, including Apple, Google (including Google Analytics), Polar, Superwall, PostHog, and relevant campaign platforms on the website. Providers may process information only for the contracted service and under their applicable data-protection terms.

Retention

Raw recordings uploaded for scoring are processed in memory and are not intentionally retained by our application server after the request finishes. Temporary live-session transcripts may be retained for up to six hours to support recovery and scoring. Account, progress, derived coaching, and purchase records are kept while your account is active or as needed to provide the service. Security, transaction, tax, and fraud records may be retained longer where required by law or legitimate operational needs. Provider-side processing may be subject to the provider’s contracted retention terms.

Your choices

• You can disable optional analytics in NeverBlank settings.
• On the website, visitors in the UK and EU are asked before we use analytics or campaign cookies. Everyone can change their choice at any time under Cookie settings, and declining stops website analytics and campaign measurement. Blocking cookies in your browser also works.
• You can deny or revoke microphone and notification permissions in iOS Settings.
• You can delete your NeverBlank account and associated app data from Settings.
• Deleting your account does not cancel an Apple subscription; manage subscriptions through your Apple ID settings.
• You may contact us to ask about access, correction, deletion, or applicable privacy rights.

Connected agents

You can connect an AI assistant (for example ChatGPT or Claude) to NeverBlank through an OAuth consent screen that lists exactly what it may do. A connected agent can, with the permissions you approve, create practice opponents and scenarios for you, hand you links to start them, teach you lessons and save your drill results, read your progress (streak, belts, scores and a summary of recent live rounds), and save a debrief comparing a real conversation with a rehearsal. Agents never receive your audio or round transcripts. When you ask an assistant to build an opponent from an email thread or notes, or to debrief a real conversation, the assistant does that work itself, on your own ChatGPT or Claude plan: NeverBlank never receives the thread, notes or real conversation, only the opponent or debrief the assistant wrote, which we safety-check and store in your account. The opponent describes how someone argues and is never named after, or voiced like, a real person; names the assistant flags are removed before anything is stored. If you complete NeverBlank’s short onboarding inside an assistant, your answers (where you want to practise, what happens under pressure, the style you want, an optional first name, your character and daily minutes) are saved to your account so the web app shows the same plan and character. Drills graded by an assistant earn the same first-pass XP as in the app. A derived “weak-spot” summary is shared only if you turn it on in Settings. You can disconnect any agent at any time from Settings → Connected agents, which revokes its access immediately.

Security and international processing

We use access controls, encrypted transport, authenticated service connections, and other safeguards designed to protect information. No system is completely secure. Our providers may process information in countries other than your own, subject to appropriate contractual and legal safeguards.

Children

NeverBlank is not directed to children under 13, or the minimum age required in their country to consent to digital services. We do not knowingly collect information from children below that age.

Changes and contact

We may update this policy as the service changes. We will update the effective date above and provide additional notice when required. Questions or privacy requests can be sent to neverblank.app@gmail.com.